Handling break/fix and software patches across multiple original equipment manufacturers (OEMs) is time-consuming, expensive and frustrating. Figure8 mitigates these headaches by proactively monitoring any data center hardware and issuing support tickets on your behalf before an incident arises - all while saving you 40-70% compared to the OEM.

Managed through our single pane of glass and artificial intelligence platform, our maintenance solution does all the work, marshaling resources when necessary to meet your customized SLAs.

Platform & Location Agnostic

We cover most major enterprise server, storage and networking platforms, and our OEM-certified engineers support multiple hardware generations in data centers across the globe.

Servers: IBM • Lenovo • HPE • Oracle • Dell • Cisco

Storage & SAN: EMC • NetApp • IBM • HPE • Brocade

Networking: Cisco • HPE • Aruba • Juniper

Service Level Agreements

PREMIUM 24x7, On-site, 4hr Response, Mission Critical

ENHANCED 8x5, On-site, Next Business Day (NBD), Non Mission Critical

BASIC 8x5, On-site, NBD, Parts For Redundant Systems

CUSTOM Don't Pay For More Than You Need

Additional Value

• 24x7x4 Multi-Lingual Call Center

• Level 3 & 4 Engineering Expertise

• On-Site Spares & Parts Planning

• Proactive Monitoring & Remote Support